Privacy Policy
The purpose of this policy is to let users of www.hopeinternational.co.nz (the Website) know when Hope International NZ Ltd. (“we”, “us”) collects personal information and what we do with it. Hope International does not use, share or transfer personal information except as set out in this policy.
This policy covers all of our websites, including, without limitation, www.hopeinternational.co.nz and www.wildernesswellness.co.nz. Any updates to the policy will be added below.
Dear Community Members,
We are excited to announce the launch of our new website, which comes with a fresh new look and enhanced features to improve your overall browsing experience.
If you previously had an account with us, you may be required to create a new one. We apologise for any inconvenience this may cause, but we believe that this extra security measure is necessary to protect your personal data and ensure a safe and secure browsing experience on our platform.
Thank you for your understanding and continued support. If you have any questions or concerns, or need help creating a new account, please do not hesitate to contact us at [email].
Best regards,
Hope International
No need to disclose personal information
The Website can be viewed without the need to disclose any personal information to Hope International NZ.
Collection of personal information
You may decide to disclose personal information to Hope International by providing identifying information when:
- signing up to receive updates or our newsletter by email;
- adding comments, posts or other material to the Website;
- answering questionnaires or surveys designed to help Hope International tailor its products and services to you;
- ordering products and services from the Website;
- making a donation via the website;
- seeking information via the Website;
- applying to volunteer via the Website;
- providing feedback on the Website.
The personal information that we collect may include:
- Your name;
- Your contact information;
- Your order history.
Providing some information is optional. If you choose not to enter the requested information, you will be able to view the Website, but you may not be able to purchase products or take full advantage of the services Hope International provides.
The information you provide will be viewable by Hope International staff and authorised volunteers. To the extent that it forms part of material that you have submitted to be published, it may also be viewable by members of the public.
Use of personal information
Hope International will only use personal information provided for the following purposes:
- to provide services offered by the Website;
- to arrange for payment for those products and services;
- to enable users to collaborate and share information;
- to administer and evaluate the Website;
- to improve Hope International’s services;
- to communicate with users of the Website.
Holding of information
Personal information that you provide will be held by Hope International. Hope International will keep your information safe by storing it digitally in encrypted files and only allowing authorised staff or volunteers to access it. We are required to retain your information for 10 years from the date of your last transaction, at which point we will securely erase all digital information held.
Hope International does not collect or save customer bank account or credit card information. This information may be held by third-party payment vendors in addition, the Website and its contents are held by Hope International’s web hosting provider.
Email communications
Hope International may send occasional emails to you in relation to its current or future services, or if you have signed up to receive our newsletters. By agreeing to the terms of this policy, you consent to Hope International sending such emails to you. Any such emails will contain the ability to unsubscribe, enabling you to opt-out of such messages at any time.
Statistical information
Hope International may collect statistical information about your visit to help us analyse usage of, and improve, the Website. This information may include:
- users’ IP addresses;
- users’ search terms;
- pages accessed on the Website;
- links that are clicked on;
- date and time of Website visits;
- previous visits to the Website;
- users’ operating systems;
- browsers used when accessing the Website.
Cookies
The Website generates cookies for logged in members in order to store user settings and preferences. Cookies are small text files that can be read by a webserver in the domain that put the cookies on your hard drive.
Self-access and correction
Registered members are able to access and change their details (name, email address, payment and contact details).
Your rights
You have the right to access and to request correction of any of your personal information provided to us in connection with your use of the Website. If you would like to see the personal information relating to you that Hope International has stored, or to request correction of that personal information, or if you have any concerns regarding your privacy, please contact us by any of the means set out below. Hope International may require proof of your identity before being able to provide you with any personal information.
Contact details
Should you have any questions, complaints or comments, please contact Hope International via any of the methods outlined below:
Email: office@hopeinternational.co.nz
Post: 6 Tawa Street, Ohura, New Zealand
In person: 6 Tawa Street, Ohura, New Zealand